AI Reception
Answers common questions, routes calls, collects essential details, and hands the conversation to an employee when required.
Home / Services / AI Assistants / AI Voice AgentAI Voice.
AI Voice.
Agent.
Phone reception, appointment booking, and lead qualification, with clear conversation rules, integrations, and human handoff.
Three focused configurations
Every call gets an answer, your team gets the result
A voice agent is not sold as a universal bot. Its script, knowledge, integrations, and handoff rules are designed around a specific type of call.
Booking Agent
Checks availability, books, reschedules, or cancels appointments, then writes a structured result to the connected calendar or system.
Lead / CRM Agent
Asks agreed qualification questions, records answers, assigns a status, and prepares the next step for the sales team.
Implementation
Conversation rules first, automation second
- 01
Call mapping
We define call types, desired outcomes, prohibited topics, and situations that require human handoff.
- 02
Knowledge and integrations
We connect approved information, telephony, calendars, CRM, or another system required by the specific flow.
- 03
Test conversations
We test real scenarios, interruptions, ambiguity, noise, latency, and external service failure.
- 04
Production and monitoring
The agent launches with agreed limits, reporting, escalation, and iterations based on real conversations.
AI Voice Agent · Plans
The plan follows the call type.
Implementation depends on call types, the number of conversation flows, languages, integrations, expected call volume and human-handoff rules. After a consultation we define the configuration and prepare a concrete quote. Telephony, voice models and other external services are billed based on usage.
AI Reception
- One primary inbound call flow
- Frequently asked question handling
- Essential data collection
- Transfer or callback request
- Monitoring and monthly adjustments
Best Value
Booking
- Everything in AI Reception
- Booking, rescheduling, and cancellation
- One calendar or booking-system integration
- Appointment confirmation and structured record
- Exception and human-handoff rules
Lead / CRM
- Multiple qualification flows
- Agreed lead questions and scoring rules
- CRM or sales integration
- Next step and task for the sales team
- Advanced reporting and iteration
Phone minutes, numbers, transcription, voice models, and other external services are billed separately based on usage.
There are no unlimited calls. The proposal defines expected volume, limits, and overage calculation.
An additional language, market, call flow, or integration is scoped as an extension.
Conversation control
A voice agent must know when to stop
A good voice system does not force every conversation to continue. It respects boundaries and brings in a person quickly when required.
Clear disclosure
The caller is clearly informed that they are speaking with an AI agent, in line with agreed rules and applicable regulations.
Human handoff
Numbers, working hours, and conditions for transferring the call or creating a task for an employee are defined in advance.
Data control
Only data needed for the agreed outcome is collected, with retention, access, and deletion rules.
Fail-safe rules
If an integration, telephony provider, or model is unavailable, the agent uses the agreed fallback message and escalation path.
Call recording, consent, sensitive data, and automated decisions must comply with the legal requirements of every market where the agent operates.
AI telephony for businesses
Reception, booking, and lead calls without a lost enquiry
The AI Voice Agent is a managed service for companies where phone calls are a bottleneck. Every agent receives a concrete goal, permitted knowledge, escalation rules, and integrations.
01
Separate configurations for reception, appointment booking, and lead qualification.
02
Calendar, CRM, and other system integrations based on project scope.
03
Human handoff, monitoring, and usage defined before production.
Is the AI Voice Agent the same as Mini Maestro?
No. Mini Maestro works with documents and internal knowledge inside the application. The AI Voice Agent handles phone conversations. They may share approved data, but they are separate products and projects.
Can the agent book appointments?
Yes. The booking configuration can check availability and create, reschedule, or cancel appointments when a supported integration and clear rules are in place.
Can it transfer a call to an employee?
Yes. Working hours, numbers, priorities, and conditions for transferring the call or leaving a structured task are defined during implementation.
Are phone minutes included in the monthly fee?
No. Telephony, phone numbers, transcription, speech synthesis, and other external services are billed separately based on actual usage unless the proposal explicitly states otherwise.
Can the agent work in multiple languages?
Yes, but every additional language and market requires validation of voice, pronunciation, scripts, legal notices, and quality before production.
What happens if AI does not understand the caller?
After an agreed number of failed attempts, the agent asks for confirmation, hands off to a person, or records a callback request, depending on the defined flow.
How long does implementation take?
Timing depends on the number of conversation flows, languages, integrations, legal requirements, and testing depth. After discovery, you receive a concrete implementation plan and proposal.
From the blog
How we work
The process behind this service, written out step by step.